FAQ


Question: How far in advance should I book for my cat care services?

Answer: If you are a new client, we ask that you book your initial consultation* as soon as you know when you will be needing our services. For existing clients, we ask that you give us two weeks prior notice prior to scheduling your trip. Once you are on board as a client and we have your keys on file, then I can try to accommodate last minute requests.  We always do our best to accommodate these requests, and always strive to meet the needs of our clients busy lives.

• Please note: Holidays book up quickly. We recommend giving us as much notice as possible.
• For surcharges during holidays please refer to our NOTES section on our Services page.
 

Question: What should I prepare prior to my Initial Consultation and what should I expect?

Answer: We want to make sure that we are an ideal match to care for your cats. Our Registration Meeting typically usually takes about twenty minutes . I will travel to your home to meet you and your cat(s) and to conduct the meeting. The information you should have ready to fill out for our files includes:
• up-to-date vaccination records (if possible)
• name and phone number(s) of one local emergency contact, such as a neighbor
• list of your cats medications and medication schedule
• your veterinarian’s contact information
• an outline of your cat’s daily routines and activities
• two copies of your house key

Question: I have more than one cat. How will that affect the service charges?

Answer: We have a small charge for additional cats because we believe each one deserves and needs individual care and attention during our visit. Please visit our Services page for complete fee information.

Question: How many visits should I schedule when using cat sitting services?

Answer: You can book one visit per day or two visits per day.We do not offer an alternating day service. For the well-being of your cat/s we require a minimum of one visit per 24 hours. Some cats prefer twice a day visits or if you are gone for an extended period of time, we suggest visits twice a day.

Question: What is the duration of each cat sitting visit?

Answer: A typical visit with one or two cats will take 30 minutes. Depending on the house and number of additional cats, we offer extended visits for an additional fee. Please Contact Us for more information.

Question: What happens during a typical cat sitting visit?

Answer: The tasks to be completed at each visit will be determined during your registration meeting. A typical visit consists of:
• For your cat: fresh food and water, a scooped and refreshed cat box, playtime, treats as needed (if allowed) grooming (as needed) and massive doses of attention and love.
If there are other tasks that you might need completed such as:

• Mail and package retrieval, rotation of lights, household plant watering, and garbage take out.

Please discuss this with your assigned pet care provider in advance.

Question: Will you medicate my cat?

Answer: I have experience giving cats medication and I do offer medication administration free of charge. I can't, however, guarantee I will be able to medicate all cats.

Question: What if I’m not leaving town but I need help with my kitty?

Answer: Cat’s Pajamas is a cat care company, never hesitate to contact us with your kitty questions or needs.  We will do our best to help you or suggest someone who can.

Question: Do you provide progress reports about my cat during your visits?

Answer: We believe the best way to give you peace of mind is to provide you with time of service updates such as Facebook, Instagram or via personal email or text. We will send photos and updates as requested, on how your kitty is doing so you can rest easy.

Question: What happens when a health emergency arises?

Answer: We understand emergencies can arise with your cat when least expected and when it does you can rest assured we are trained to deal with most types of emergencies. If we are not qualified to address the issue we will then attempt to contact you and/or your veterinarian (via the phone numbers provided during the registration meeting). If your cat is ill and Cat’s Pajamas needs to take immediate action to safeguard its well-being, we will do so. For situations where we are unable to contact you or your veterinarian, we will call your designated local emergency vet that is open 24 hours a day, 7 days per week. Doing so allows us to consult with them to determine whether or not to seek urgent attention for your cat. We rely on their discretion and if we are unable to contact you, we will do whatever the emergency veterinarian recommends. This could range from watchful waiting to a trip to an animal emergency room. Please be aware that if we have to visit the emergency veterinarian there will be an additional fee.

Question: What happens when a natural or man-made disaster takes place while my cat is under the care of Cat’s Pajamas?

Answer: Rest assured that when a disaster happens we have protocols in place to handle the situation. We will make every reasonable effort to ensure that your cat and home are safe and secured. Cat’s Pajamas will first notify the emergency contacts listed on your Emergency Procedures Agreement. If we are unable to reach your emergency contacts, Cat’s Pajamas will exercise the instructions noted on your Emergency Procedures Agreement. (We can either transport your cat to a local Pet Boarding Facility, a designated friend’s house or he/she can remain in your home.) If a disaster occurs but you are not able to return at your scheduled time, Cat’s Pajamas will continue the care of your cat unless we hear otherwise from you. We will discuss the complete protocols during your initial consultation.

Question: What are your hours of operation?

Answer: Our service hours are from 8:00am to 5:30pm 7 days a week. We will make every effort to minimize any delay or interruption of your and your cat’s schedules to ensure a distraction and stress-free day or vacation. Our twice a day visit time frames are; before 10:30am and after 4pm. Once a day visits are normally completed during the time frame of 11am – 4pm.

Question: How safe are my keys?

Answer: When not in use, your keys are kept in secured lock boxes. Your keys are labeled ONLY with your cat’s name. Your personal information will never be identified on the label. We recommend that you use our Key Service to avoid extra trip fees if we need to pick them up or drop them off. If you are uneasy about using our Key Service, we will make arrangements before and after each pet service to meet with you to get and return your keys. (To find out about our trip fees please go to the Services page.) Alternatively, you can purchase a key lock box and provide us the access code and the location of the lock box.
Using our Key Service has other advantages. If you have a last-minute trip you would not need to first arrange for us to pick up the keys. Also, if you are ever locked out of your home we will already have copies of your keys on file for you to use and return to us.
We do not leave your keys in your home when our services are completed. Your cat’s well-being is important to us and we want to be certain we can access your house and continue their care if there is an unexpected change in plans such as a delayed flight or family emergency.

Question: What other cat related errands are provided?

Answer: We offer Supply Run to our current clients. Please check out service price list.

Question: Are you licensed, bonded and insured?

Answer: We are licensed, fully bonded and insured and will gladly provide a copy of this information. We are also proud members of the National Association of Professional Pet Sitters (NAPPS).  In addition we are Pet CPR and First Aid Certified. How can I help prevent damage to my home caused by my cat?

Please note:
You know your cat better than we do. If they have unruly habits such as chewing, getting into trash, clawing furniture, etc., we ask that you take proper precautions (pet proof your home) to ensure your cat does not have the opportunity to act unruly. In addition, we ask that you inform us during the initial consultation.  If something does happen that causes damage due to our negligence we are fully insured and bonded. You can rest assured we will cover the loss if Cat’s Pajamas is responsible.

Question: What happens if my plans change (delayed flight, extra hours at the office, family emergency) and I cannot make it home on time?

Answer: Our primary concern is always the health and well-being of your cat. If for some reason your plans change just give us a call and we will make sure your cat is taken care of. If Cat’s Pajamas is not able to reach you at the time of your scheduled arrival to ascertain that you have returned home, we will assume that you have been held up and will continue care until we reach you.

Question: What are accepted forms of payment?

Answer: We accept cash, checks and all major credit cards. *Please note there is a standard 3% processing fee for all credit card transactions.

Question; What is the cancellation policy?

Answer: Cat’s Pajamas requires a minimum 48 hours advance notice for cancellation of any scheduled cat care service. Failure to provide 2 days notice will result in a cancellation fee of no less than 50% of the invoice for the cancelled service.
Failure to provide 24 hours advance notice for cancellation of any scheduled service will result in a cancellation fee equal to 100% of the invoice of the scheduled service.
Returning home early is the same as a last minute cancellation and is charged at 100% of the original scheduled service.
Holidays are our peak service periods. Any cancellation with less than 7 days notice will result in a cancellation fee of no less than 50% of the invoice for the scheduled pet care. These holidays include New Year’s Eve, New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas Eve and Christmas Day.

Thanks for choosing Cats Pajamas. We truly love your business!